Returns Parity Workflow

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Changed on:

10 June 2025

Overview

This is the reference Returns Parity workflow

Domain Area:	Orders

Interface Contract

HD Workflow Interface Contracts

CC Workflow Interface Contracts

Mixed Baskets Workflow Interface Contracts

Package

Order Reference Module

The Order Reference Module is the foundation for order-related implementations. It provides reference workflows for Click and Collect, Home Delivery and Mixed Baskets and those needed to build your own. Extensible by design, use this Module as a base to build a solution to your customers' needs.

Diagram

Features

Returns in Fluent Store Web App

The Returns feature in the Fluent Store Web App provides the ability for in-store associates to process Customer Returns for orders within the Fluent ecosystem.

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